Returns/ Exchange etc
RETURN POLICY
We must be notified within 30 days of your order date if you are not fully satisfied with a product, by emailing [email protected]. You are responsible for all shipping fees incurred. Items must be unopened and in original packaging. All refunds will be credited back to the original payment method.
Please be advised due to sanitation & health regulations we cannot accept returns on any opened packaging. Tweezers are final sale unless there is a manufacturer defect.
Return address will be provided in email.
ORDER CANCELLATIONS
A placed order is eligible for cancellation without penalty if it has not been packaged. Once packaged a 15% re-stocking fee applies. Orders cannot be cancelled once shipped – Returns process must be completed.
DAMAGED OR MISSING MERCHANDISE
Please inspect all packages immediately upon delivery. Please contact us via email within 48 hours of receipt of the product if you have received incorrect product or are missing product in your order.
MERCHANDISE EXCHANGE
Items must be returned within 30 days of delivery date. You are responsible for shipping fees. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.
Orders over 30 days old are non-returnable or refundable.
By purchasing our products you are agreeing to be a certified eyelash technician within your province/state. KB lashes cannot be held responsible/liable for the misuse of products once purchased.
